Online addiction specialist consultation in Almaty

Reviewed by: Askar Sarsenbayev, MD, addiction medicine physician · updated 6 Nov 2026

Key facts

Who leads care

a psychiatrist specializing in addiction medicine, with a psychotherapist when needed

Format

video or audio call, for the patient or for relatives

Duration

first consultation 30–60 minutes

Confidentiality

no surname required; medical confidentiality, no registration on a state registry

When it’s urgent

seizures, confusion, hallucinations, overdose — call 103 or 112

Outcome

a risk assessment and a personalized treatment plan

What you should know

The hardest step is admitting to yourself that alcohol or drugs have become a problem. An online consultation makes that step easier. You message us on WhatsApp or call — you don’t have to give your surname — and say that you need an addiction specialist. The administrator checks whether there are any dangerous symptoms right now and finds a time, often within the hour. You can join from your car in a parking lot, from home, or from a hotel room on a business trip; what matters is that no one is listening in.

The addiction specialist asks what you use and how often, for how long, whether there have been drinking binges, attempts to quit, withdrawal symptoms, or problems with health, work, or family. No lectures — the doctor’s task is to understand the full picture and assess the risks. By the end, you receive an honest assessment of the situation and your options: what can be done on an outpatient basis, when a doctor’s home visit is needed, when inpatient care is indicated, and how to bring in psychotherapy. The decision is yours.

When It’s Time to Talk to an Addiction Specialist

• you drink or use more often and in larger amounts than you planned
• attempts to cut down or quit end in a relapse within a few days
• morning shakes, sweating, and anxiety that go away after another drink or dose
• your work, relationships, finances, or health are suffering because of substance use
• loved ones are worried, while you hide how much you really drink
• you can no longer relax or fall asleep without alcohol or pills
• there have been drinking binges, blackouts, or dangerous situations behind the wheel

If heavy drinking has lasted more than two or three days, or there is shaking, vomiting, blood-pressure spikes or insomnia, you need a doctor rather than stopping alone. An online consultation is free and helps assess the risks before a visit. For seizures, confusion or hallucinations call 103 or 112.

How Addiction Develops

Addiction is an illness in which a psychoactive substance becomes built into the workings of the brain’s reward system. Over time, more and more is needed to get the same effect, and without the substance, anxiety, irritability, insomnia, and physical discomfort appear. The risk depends on heredity, the age at which use began, temperament, and co-occurring mental disorders such as depression, anxiety, and ADHD.

The environment plays a huge role. Office party traditions, stress at work, loneliness, the habit of “unwinding” in the evening, and the easy availability of alcohol and drugs gradually make substance use seem normal. In the pace of a big city, when the day starts in a traffic jam and ends late, alcohol easily becomes a “quick” way to relieve tension. Addiction is not a lack of willpower but a condition that can be treated.

How we help

Myths and facts

How an online appointment works

1. Message or callWrite on WhatsApp or call — our coordinator replies within minutes, day or night. You don't have to give your surname.
2. Doctor and timeWe match you with a psychiatrist, addiction specialist or psychotherapist and agree on a time — often the same day.
3. Video consultationA secure 50–60 minute video call: the doctor takes a detailed history and uses standardised scales if needed.
4. Treatment planYou receive a clear summary, recommendations and a plan: what we do online and what needs an in-person visit or home call.
5. Follow-upOnline follow-up sessions, messenger contact with your doctor, and treatment adjustments until you get a stable result.

Prices in Almaty

The final cost is agreed before treatment starts. Prices are in tenge and do not constitute a public offer.

Where to get help

Psychiatry Online in Almaty: same-day video appointments and two branches for in-person visits — 129 Kurmangazy St., office 8, Almaty and 110 Bogenbay batyra St., office 15, Almaty. Our mobile team works around the clock: all city districts and nearby settlements. If you live elsewhere in Almaty and Almaty Region, starting online is usually easiest.

Confidential and private

Information about your visit, diagnosis and treatment is protected by medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”. We never share it with your employer, school or relatives without your consent; the only exceptions are those expressly set out by law. For an online consultation your first name is enough, video runs over a secure channel and nothing is recorded without your consent.

Questions and answers