General provisions
This policy sets out how personal data of users of psihiatriya-online.kz and patients of Psychiatry Online is processed and protected. It is based on the Law of the Republic of Kazakhstan “On Personal Data and Their Protection” and the Code “On Public Health and the Healthcare System”. By using the website you agree to this policy.
What data we receive
The website has no data-collection forms. You contact the clinic by phone, WhatsApp or video — you decide what information to share. Your first name is enough for an online consultation.
Purposes of processing
Information is used only to communicate with you, book a consultation and provide medical care. We do not use it for mailings without separate consent and never pass it to third parties for marketing.
Video consultations
Online appointments run over a secure channel. Consultations are not recorded without your explicit consent. We recommend using a private room and headphones.
Medical confidentiality
The fact of your visit, your health, diagnosis and treatment are protected by medical confidentiality and are not disclosed to employers, schools, relatives or anyone else without your consent, except where expressly required by the law of the Republic of Kazakhstan.
Storage and security
Medical records are kept in secure information systems with restricted access, protected by organisational and technical measures. Retention periods are set by the law of Kazakhstan.
Cookies
The website uses technical cookies needed for it to work (for example, to remember that you closed the notice) and may use anonymised analytics. Cookies contain no health information and cannot identify you. You can delete or block cookies in your browser settings.
Messengers
WhatsApp messages are stored on the messenger's servers under its own policy. We recommend not sending documents or detailed medical information unless necessary.
Minors
Consultations for minors are held with the participation and consent of their legal representatives, as provided by the law of Kazakhstan.
Your rights
You may request information about how your data is processed, ask for it to be corrected, blocked or deleted, and withdraw your consent. To do so, contact us by phone or WhatsApp.
Confidential and private
Information about your visit, diagnosis and treatment is protected by medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”. We never share it with your employer, school or relatives without your consent; the only exceptions are those expressly set out by law. For an online consultation your first name is enough, video runs over a secure channel and nothing is recorded without your consent.
An online appointment in Kazakhstan is first of all about privacy: no clinic visit, no waiting room. A private room and headphones are enough. Data is stored in a secure system with restricted access and does not enter any state registry without legal grounds.
Questions and answers
Can I see a psychiatrist online in Kazakhstan?
Yes. Video consultations are available 24/7 from any district or suburb — all you need is a smartphone or computer with internet. A doctor usually connects the same day, often within an hour.
How much does an online consultation cost in Kazakhstan?
An online psychiatrist consultation starts from 12 000 ₸, an addiction specialist from 12 000 ₸, a psychotherapist from 15 000 ₸. Talking to our coordinator by phone or WhatsApp is free.
Is it confidential? Will I be put on a registry?
Yes, it is confidential: your first name is enough. Information is protected by medical confidentiality and is not shared with third parties except where expressly required by the law of Kazakhstan. A private consultation does not mean a registry entry.
What if online is not enough?
The doctor will tell you honestly if an in-person examination, tests, a home visit or inpatient care is needed, and will arrange it. in Kazakhstan we have mobile teams and two branches.
Can I book a consultation for a relative?
Yes. Family members can speak with a doctor first — they will advise how to encourage the person to seek help and what to do in an acute situation.
What should I do in an emergency?
If life is at risk — seizures, loss of consciousness, suicidal thoughts, aggression — call 112 or 103 immediately. You can then contact us for further treatment.
Sources and methodology
- International Classification of Diseases ICD-10 and ICD-11, World Health Organization
- Clinical diagnosis and treatment protocols of the Ministry of Health of the Republic of Kazakhstan
- Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”
- NICE (UK) and APA (US) guidelines on the treatment of mental disorders
- WHO recommendations on telemedicine and digital health