Reviewed by: Viktor Kim, psychotherapist · updated 6 Nov 2026
Key facts
- Who provides care
- A medical psychotherapist, with a psychiatrist’s consultation if needed
- Format
- Individual video sessions over a secure connection
- Duration
- Each session lasts 50–60 minutes; a course runs from 8 sessions to several months
- Confidentiality
- Medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”
- When it’s urgent
- Thoughts of suicide or acute psychosis — call 103, 112, or the 150 helpline
- Outcome
- Fewer symptoms, better self-understanding, and skills for coping with stress
What you should know
Psychotherapy is a method of treating mental disorders and emotional difficulties based on structured interaction between the patient and a specialist. International clinical guidelines list psychotherapy among the first-line treatments for mild to moderate depression, anxiety disorders, post-traumatic stress disorder, eating disorders, and a number of other conditions, often in combination with medication.
Systematic reviews show that, for many disorders, psychotherapy by video is as effective as face-to-face sessions. The online format makes help more accessible: there is no need to spend time traveling, it is easier to keep sessions regular, and you can choose a specialist with the right qualifications. An online psychotherapist in Kentau at Psychiatry Online works with adult patients, using methods with proven effectiveness and tailoring the approach to each person’s specific concerns.
Common Reasons to See a Psychotherapist
- constant anxiety, worry, or panic attacks
- low mood and loss of interest and energy lasting for weeks
- the aftermath of psychological trauma, loss, or difficult events
- chronic stress, emotional burnout, and irritability
- relationship difficulties, recurring conflicts, and loneliness
- intrusive thoughts or compulsive actions that interfere with daily life
- sleep problems related to your emotional state
If at least two points apply and the state lasts longer than two weeks, it is worth seeing a specialist. Phone consultation is free. If life is at risk, call 112 or 103.
Why Emotional Difficulties Arise
Mental disorders and emotional difficulties develop under the influence of biological, psychological, and social factors. Biological factors include heredity, how the brain’s neurotransmitter systems work, and physical illnesses. Psychological factors include thinking patterns, ways of reacting to stress, and childhood experiences. Social factors include chronic stress, loss, financial difficulties, isolation, and conflicts.
Usually, a condition develops when several factors combine: a predisposition shows itself under the impact of stressful events, and familiar ways of coping stop working. Psychotherapy helps make sense of these mechanisms, change unhelpful patterns of thinking and behavior, and find new resources. Seeing a psychotherapist is not a sign of weakness — it is a way of taking care of your health.
What Happens in an Online Session with a Psychotherapist
The first session is about getting to know each other and assessment: the specialist asks about your concerns, how long they have lasted, your life history, previous treatment experience, and your goals. Based on it, a therapy plan and session frequency are proposed. For a session, you need a device with a camera, headphones, and a place where you can talk without anyone listening. The connection runs over a secure channel, and nothing is recorded without consent. Between sessions, the specialist may give you tasks to work on independently.
The online format is not suitable for acute conditions: strong suicidal intentions, acute psychosis, or severe intoxication. In such cases, call 103 or 112; crisis support is available at 150. If diagnosis or treatment requires lab tests, an in-person examination, or medication, the psychotherapist will refer you to a psychiatrist in Kentau.
How we help
Cognitive behavioral therapy
CBT works with the connection between thoughts, emotions, and behavior. The patient learns to recognize automatic negative thoughts, check them against reality, and develop new ways of acting. The method has the broadest evidence base for depression, anxiety disorders, OCD, and insomnia, and it adapts well to the online format.
Acceptance and commitment therapy
This “third wave” approach within cognitive behavioral therapy helps people accept unpleasant thoughts and feelings without struggling against them and act in line with their personal values. It is used for anxiety, chronic pain, depression, and stress, as well as to build psychological flexibility in general.
Psychodynamic therapy
The psychodynamic approach explores how past experiences and unconscious processes influence present feelings, relationships, and behavior. Short-term forms of psychodynamic therapy have proven effectiveness for depression and a number of anxiety disorders. The work focuses on understanding recurring patterns and changing them.
Trauma-focused therapy
For the aftermath of psychological trauma, methods specifically designed to work with traumatic memories are used, including trauma-focused cognitive therapy and EMDR. They are recommended by international guidelines for PTSD. Before starting this kind of work, the specialist assesses the patient’s readiness and safety.
Myths and facts
MythOnline psychotherapy is less effective than in-person therapy
FactMeta-analyses show that for many disorders, including depression and anxiety, video psychotherapy produces results comparable to face-to-face therapy. The specialist’s qualifications, the chosen method, and regular sessions matter more than the way you connect.
MythPeople only see a psychotherapist for serious disorders
FactPsychotherapy helps not only with diagnosed disorders but also with stress, crises, relationship difficulties, and burnout. Seeking help early can prevent more serious conditions from developing and restore stability faster.
MythPsychotherapy is just talking
FactPsychotherapy is a structured method of treatment with defined goals, techniques, and criteria for assessing results. Modern approaches are based on clinical research and standardized protocols, not on free-flowing conversation.
How an online appointment works
- Message or callWrite on WhatsApp or call — our coordinator replies within minutes, day or night. You don't have to give your surname.
- Doctor and timeWe match you with a psychiatrist, addiction specialist or psychotherapist and agree on a time — often the same day.
- Video consultationA secure 50–60 minute video call: the doctor takes a detailed history and uses standardised scales if needed.
- Treatment planYou receive a clear summary, recommendations and a plan: what we do online and what needs an in-person visit or home call.
- Follow-upOnline follow-up sessions, messenger contact with your doctor, and treatment adjustments until you get a stable result.
Prices in Kentau
| Online therapy session (50 min) | 15 000 ₸ |
| Package of 8 online sessions | 110 000 ₸ |
| Family/couples session (80 min) | 20 000 ₸ |
The final cost is agreed before treatment starts. Prices are in tenge and do not constitute a public offer.
Where to get help
An online consultation for “Online psychotherapist” is available to people across Turkistan Region 24/7 — from home, work or while travelling. For an in-person visit, Psychiatry Online in Kentau has two branches: 39 Yassaui St., Kentau and 46 Mira St., office 32, Kentau. Doctor home visits: all city districts and nearby settlements.
Confidential and private
Information about your visit, diagnosis and treatment is protected by medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”. We never share it with your employer, school or relatives without your consent; the only exceptions are those expressly set out by law. For an online consultation your first name is enough, video runs over a secure channel and nothing is recorded without your consent.
Questions and answers
What’s the difference between a psychotherapist, a psychologist, and a psychiatrist?
A psychiatrist is a doctor who diagnoses mental disorders and prescribes medication. A psychotherapist specializes in psychotherapy; in Kazakhstan, this is a medical specialty. A clinical psychologist provides psychological assessment and counseling. These specialists often work together.
How should I prepare for my first online session?
Choose a quiet place where you won’t be interrupted, and check your camera, microphone, and internet connection. It helps to think in advance about what is bothering you, for how long, and what you expect from therapy. If you have medical records or a list of medications, keep them at hand.
How often are sessions needed?
Most often, sessions are held once a week, which provides the necessary regularity. At the start or during a crisis, sessions may be more frequent, and toward the end, less frequent. The specialist discusses the frequency with the patient and adjusts it as the patient’s condition changes.
Can a psychotherapist prescribe medication online?
Whether a medication can be prescribed and a prescription issued depends on the legislation of the Republic of Kazakhstan and the requirement for an initial in-person examination. If treatment requires medication, the psychotherapist may refer you to a psychiatrist. The core of a psychotherapist’s work is psychotherapy, not medication.
Is online therapy confidential?
Yes. Information about your consultations is protected by medical confidentiality under the Code of the Republic of Kazakhstan “On Public Health and the Healthcare System.” Sessions take place over a secure connection and are not recorded without consent. Information may be disclosed only in cases provided for by law.
What if the specialist isn’t the right fit?
The therapeutic relationship is important for the outcome. If you still feel uncomfortable after a few sessions, it is worth discussing this openly in a session. Sometimes a change of approach helps; sometimes a different specialist does. Changing psychotherapists is normal practice and does not mean failure.
Where can I be seen in Kentau?
Online — from anywhere in the city or region. In person — at two branches: 39 Yassaui St., Kentau and 46 Mira St., office 32, Kentau. Both are open 24/7; home visits cover all city districts and nearby settlements.
Sources and methodology
This page was prepared by the Psychiatry Online medical editorial team based on:
- International Classification of Diseases ICD-10 and ICD-11, World Health Organization
- Clinical diagnosis and treatment protocols of the Ministry of Health of the Republic of Kazakhstan
- Code of the Republic of Kazakhstan “On Public Health and the Healthcare System”
- NICE (UK) and APA (US) guidelines on the treatment of mental disorders
- WHO recommendations on telemedicine and digital health
This information is for reference only and does not replace a consultation with a specialist. Editorial policy
